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Customer Conference2008 Customer ConferenceNovember 5 – 7, 2008
Rio All-Suite Hotel & Casino
Las Vegas, NV Download Information Now |
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FAQ’s
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Questions for Support….. Can the system be setup to prompt you for a backup? When closing the billing cycle or processing calculations, what causes an error 5? When doing calculations, what causes an error 3705 or 3021? If a payment is put in incorrectly, how can it be corrected? A list of payments and charges that have been done for the day are needed, where can this information be found? Can an Accounts Receivable report or an Aged Receivable report be printed for a previous date? When trying to log into the program, what causes the message ‘Cannot connect to DB’? Went through Cycle Close Out process, did it close properly? Should a re verify/re apply be done on an entire book at one time? Q. Can the system be setup to prompt you for a backup?A. Yes. In the Setup screens, on the Company/Special tab, you can select the Backup Services option and setup the defaults for your backups. By selecting the Options tab from this screen, the option can be marked for the system to prompt for a backup when exiting the i-nHANCE Small Business program.Back to Top Q. When closing the billing cycle or processing calculations, what causes an error 5?A. There is at least one account in the group of accounts that are being processed that has a zero Rollover digit or Reading Multiplier. To find the account(s) that may be causing the problem, go to the Report Generator and create a report that shows the Resident Account Number, Rollover Digits, and Reading Multiplier. This will show the values for each of these fields, showing which ones may need to be corrected.Back to Top Q. When doing calculations, what causes an error 3705 or 3021?A. An account(s) that does not have a rate code attached to it at all (3021) or has a rate in an incorrect income center (3705) is the cause of these errors. Usually the account(s) with this occurrence can be found on a new account that was just created or inactive accounts that are usually read.Back to Top Q. If a payment is put in incorrectly, how can it be corrected?A. The incorrect payment should be reversed by selecting the reverse payment button on the Payment Register screen and then re-entered correctly. Reversing the payment is the best way to correct the problem, rather than entering in negative payments that can make the situation worse.Back to Top Q. A list of payments and charges that have been done for the day are needed, where can this information be found?A. If a Daily Close is done on a daily basis, it will show all the charges, payments, adjustments, and deposits taken in for that day. The Daily Close process can be found by going into Processes and selecting the Close Out tab. The End of Day button needs to be selected and this will process this information and bring a report to screen to be printed.Back to Top Q. Can an Accounts Receivable report or an Aged Receivable report be printed for a previous date?A. No. These reports are what we call ‘real time’ reports based on current running totals of the accounts in the system at the moment they are ran and cannot be run for previous dates.Back to Top Q. When trying to log into the program, what causes the message ‘Cannot connect to DB’?A. There are a couple of reasons this message will display; the simplest being that either an incorrect user name or password was entered when trying to log into the program. If after correcting the user name or password, the message is still being displayed, go through the backup process again. There may have been a problem during the backup process and it cancelled out part of the way through it, so it did not reset the database properly.Back to Top Q. Went through Cycle Close Out process, did it close properly?A. Once the Cycle Close Out process is run, the Close Out report will come to screen to view and print out. Once the report is closed down, the system will ask “Close the Billing Cycle?” If No is selected, the system will not close out the cycle. If Yes is selected, the system will close out the cycle. There are a couple of ways to verify that the cycle closed out for the selected books. One way is to go to the Process Readings option on the Readings tab in Processes and select the book(s) and click on verify. If the account(s) show up on the screen in yellow, they still have applied readings and the cycle did not close. If the account(s) show up in white, the cycle did close out properly. Another way to see if the cycle closed out is to print an Unread Meters List from the Reports screen. If all of your accounts show up on the report, they have no applied reading on them, so the cycle closed properly. If no accounts show up on the report, the accounts still have applied readings, so the cycle did not close out.Back to Top Q. Should a re verify/re apply be done on an entire book at one time?A. This process should only be done on an entire book or multiple books at one time under only ONE circumstance, if a rate change was to be implemented and the new rates did not get entered in prior to the calculations. If unsure about doing this process, please call the support department to receive assistance.Back to Top |
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