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Customer Conference2008 Customer ConferenceNovember 5 – 7, 2008
Rio All-Suite Hotel & Casino
Las Vegas, NV Download Information Now |
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FAQ’s
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| Questions before you buy….. What are the support hours? How many customer service technicians do you have? What is the average experience level of your customer service technicians? What meter reading systems work with the i-nHANCE Small Business program? What metered services can I bill for with the i-nHANCE Small Business program? How many users can have access to the i-nHANCE Small Business program? Does the i-nHANCE Small Business program do Bank Drafts? Does the i-nHANCE Small Business program do Work Orders and Inventory? Does the i-nHANCE Small Business program require archiving? How much history can it retain? Do you have a Financial Management program that interfaces to the i-nHANCE Small Business program? Can one database on a server be shared with all users? Do any other programs need to be purchased to make i-nHANCE Small Business work? Where are you located and how long have you been making Utility Billing software? What training is available for the i-nHANCE Small Business program? What are the options? What are the hardware/software requirements for the i-nHANCE Small Business program? Q. What are the support hours? A. Standard support hours are from 8:00 a.m. to 5:00 p.m. Central Time. However, if we are working with you on an issue or working on an issue for you, extra hours before and after ‘regular hours’ can be made available.Back to Top Q. How many customer service technicians do you have? What is the average experience level of your customer service technicians?A. We have 11 customer service technicians. Our customer service technicians have an average experience level of 7 ½ years with our company.Back to Top Q. What meter reading systems work with the i-nHANCE Small Business program?A. The i-nHANCE Small Business program can interface with many different kinds of meter reading or hand held systems. It can interface with Sensus (AutoRead), Intermec, Neptune, Badger, Northrop, Hersey, and Radix. We are currently in the process of developing an interface with Psion.Back to Top Q. What metered services can I bill for with the i-nHANCE Small Business program?A. The i-nHANCE Small Business program will allow for one metered service, per account. The system will allow up to 12 income centers, including Other and Penalties. The system is currently not programmed with the ability to bill for electric; however, we do offer other products that are programmed with the functionality to bill for electric.Back to Top Q. How many users can have access to the i-nHANCE Small Business program?A. The i-nHANCE Small Business program will allow 5 simultaneous users in the system at a time.Back to Top Q. Does the i-nHANCE Small Business program do Bank Drafts?A. Yes, the i-nHANCE Small Business does do Bank Drafts. The Bank Draft option is included in the base program and does not have an extra charge associated with it.Back to Top Q. Does the i-nHANCE Small Business program do Work Orders and Inventory?A. Yes, the i-nHANCE Small Business program does do Work Orders and Inventory. The Work Order and Inventory options are included in the base program and do not have an extra charge associated with them.Back to Top Q. Does the i-nHANCE Small Business program require archiving? How much history can it retain?A. No, the i-nHANCE Small Business program does not require archiving. The program has unlimited history. Back to Top Q. Do you have a Financial Management program that interfaces to the i-nHANCE Small Business program?A. Yes, we do have a Financial Management program that interfaces with the i-nHANCE Small Business program. Back to Top Q. Can one database on a server be shared with all users?A. Yes. i-nHANCE Small Business can be installed on several computers in the network while sharing the database on one server. Back to Top Q. Do any other programs need to be purchased to make i-nHANCE Small Business work?A. No. In order to run i-nHANCE Small Business you will not need to purchase any programs; the database software, MSDE, we supply in a runtime version.Back to Top Q. Where are you located and how long have you been making software? A. The Harris Computer Systems home office is in Ottawa, Canada and we have several remote offices in other parts of the United States. The support, development, and training center for the i-nHANCE products is located in Tyler, Texas. We have over 25 years of software development experience in the utility billing industry in our Tyler office alone.Back to Top Q. What training is available for the i-nHANCE Small Business program? What are the options?A. Training is available for the i-nHANCE Small Business program. There are three standard training options:
On site training – A qualified trainer from our office will come to your site and lead a training seminar to introduce and show the ease of the products functionality.Classroom training – A qualified trainer from our office will lead a training seminar in our classroom facility at our Texas office to introduce and show the ease of the products functionality to members of your staff.Web training – A qualified trainer from our office will lead live training sessions over the internet to members of your staff to introduce and show the ease of the products functionality.
Back to Top Q. What are the hardware/software requirements for the i-nHANCE Small Business program?A. For a complete list of the hardware/software requirements, go to the Hardware Requirements page.Back to Top
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